Services and fees
We provide planned care for adults aged 18 and over, by appointment.
Our services
Medical weight management
- A clinical assessment of whether medical weight management is suitable for you.
- A review of your medical history, current medicines, allergies and other safety information, including pregnancy and contraception where relevant.
- A discussion of all suitable options. These may include lifestyle support, referral, or prescription-only treatment where clinically appropriate.
- Prescription-only treatment only where the clinician decides it is safe and appropriate for you. Any medicine is supplied to you directly by the clinic.
- Checks and tests where they are needed to make treatment safe or to monitor it. These are part of your treatment, not a separate testing service.
- Planned follow-up reviews to check your progress and any side effects, and to decide whether treatment should continue, change or stop.
- Education and support so that you can take your first dose yourself at the clinic, if treatment is prescribed.
- Lifestyle and wellbeing advice alongside your treatment.
- Paying for an assessment does not guarantee medicine. We will only prescribe and supply medicine if it is safe for you.
Mental wellness support
Planned, one-to-one support that does not involve medicines. This may include supportive conversation, relaxation and breathing techniques, stress-management strategies, sleep and lifestyle advice, and support with your general emotional wellbeing.
We do not prescribe medicines for mental health conditions, and we are not a crisis or emergency mental health service. If you need medication, psychological therapy, specialist treatment or urgent help, we will direct or refer you to an appropriate NHS or specialist service.
Telephone and video reviews
Your first assessment is face to face at our clinic. Later reviews may be face to face, by telephone or by video when the clinician feels this is safe and suitable. If you need an examination, a measurement or a test, we will ask you to come in.
What we do not offer
- We do not see anyone under 18.
- We do not provide urgent or emergency care. In an emergency, call 999. For urgent advice, call NHS 111.
- We do not prescribe medicines for mental health conditions.
- We do not provide intravenous nutritional therapy, vaccinations or minor surgery.
Fees
We charge fixed prices. Every patient pays the same price for the same service. We give you our full price list and terms before you book, and we tell you the full cost before you agree to anything.
| Service | Fee |
|---|---|
| Initial face-to-face assessment (30 minutes) | £95 |
| First-dose support | Included |
| Follow-up review | £55 face to face, or £45 by telephone or video |
| Mental wellness support session (50 minutes) | £60 |
| Tests, if clinically needed | We tell you the cost before anything is arranged |
| Late cancellation (less than 24 hours' notice) | 50% of the appointment fee |
| Missed appointment, or arriving more than 10 minutes late | The full fee |
| Copy of your records, and letters to your GP | Free of charge |
If treatment is prescribed, any medicine is supplied by the clinic at the fixed price shown in our price list, which we give you before you agree to treatment. Prices include VAT where it applies and all unavoidable charges.
Paying and cancelling
- We accept debit and credit cards. We do not accept cash.
- Consultation fees are paid when you book.
- You can cancel or rearrange free of charge up to 24 hours before your appointment. If you cancel with less than 24 hours' notice, we charge 50% of the appointment fee. If you do not attend, or arrive more than 10 minutes late, we charge the full fee. We will always consider exceptional circumstances.
- If you book online or by telephone, you can cancel within 14 days for a full refund, unless you asked us to provide a service within that time and it has been provided.
- Refunds are paid to your original payment method within 14 days.
- A consultation fee is not refunded because the clinician decides not to prescribe, as long as the assessment was carried out with reasonable care and skill.
- Nothing in our terms affects your statutory rights.