How it works
Book your consultation
Contact us or call us on 01702 742414. You must be 18 or over, and we will ask for photo identification to confirm your identity and age. Before your first appointment we send you our patient information, terms and conditions and price list. The consultation fee is paid when you book.
Tell us about your health and your GP
We ask for your medical history, your medicines and the details of your NHS GP. With your permission, we contact your GP when we need to check information, and we tell your GP about any treatment we provide. This helps keep you safe. If you do not agree, we will explain what this means for your care, and we may not be able to prescribe.
Your face-to-face assessment
Your first assessment is at our clinic at The Skyline Plaza. The clinician measures your height, weight and blood pressure, works out your BMI, reviews your health, medicines and allergies, and talks through your options with you. You will receive a written plan. You can ask for a chaperone at any appointment.
A decision that is right for you
The clinician will only prescribe if it is safe and appropriate for you. If they need more information, for example from your GP, treatment will wait until they have it. They will also tell you about NHS options where these are relevant. Paying for an assessment does not guarantee medicine.
Your first dose at the clinic
If treatment is prescribed, we supply it to you directly from our own stock, labelled for you and with the manufacturer's patient information leaflet. The clinician shows you what to do, and you take your first dose yourself in the consultation room with their support. We then ask you to stay at the clinic for 30 minutes before you leave.
Regular follow-up
We review you at each change of dose and at least every 4 weeks while you are on treatment. Reviews can be face to face, or by planned telephone or video call when the clinician feels this is safe and suitable. We see every patient on treatment face to face at least every 3 months. Before a supply after a telephone or video review, we need a verified weight taken within the last 30 days.
Each supply covers up to 4 weeks, until your next planned review, and is collected from the clinic. We cannot supply further medicine if a review has been missed.
Questions between appointments
You can call us during opening hours about your treatment, side effects, appointments or care plan. A clinician will answer clinical questions within one working day. We are not an emergency service: in an emergency, call 999, and for urgent advice call NHS 111 or your GP.
You are in control
You can stop treatment at any time, and you will never be pressured to start, continue or increase treatment. Professional interpreters, including British Sign Language, are available free of charge. Information can be provided in large print, easy read and other formats on request.